CPS Healthcare Communication Services: Secure, Scalable, and Personalized Engagement for Health Plans and Providers
Let’s face it — in today’s fast-paced healthcare world, communication isn’t just a box to check. It’s the heartbeat of better outcomes, higher satisfaction, and stronger member loyalty.
Whether you’re sending out healthcare ID cards, onboarding new members with welcome kits, or reminding patients of critical benefits, how you connect matters. Every touchpoint is an opportunity to build trust, encourage engagement, and ensure compliance.
At CPS Cards, we’ve spent decades perfecting the art (and science) of secure card issuance, personalized communications, and high-volume fulfillment.
Ready to communicate better with your members and patients? Let CPS be your behind-the-scenes powerhouse, turning complex communication challenges into seamless, impactful experiences. It’s all about getting the right message to the right person, at the right time — securely and at scale.
What We Offer:
1. Healthcare ID Card Mailings
Your members rely on their health plan ID cards for access to care. We specialize in secure, high-quality healthcare card production and mailing services — including standalone cards, card carriers, and multi-piece packages. With HIPAA-compliant personalization, data handling, and production workflows, your cards are processed and mailed with precision and privacy in mind.
2. Member Letters & Notices
From benefit updates to regulatory communications, our digital-to-print workflows ensure timely, accurate delivery of personalized letters. Our processes are fully aligned with HIPAA standards to safeguard protected health information (PHI), and we manage every project with strict data security protocols.
3. Benefit Reminders
Keep your members informed and engaged with proactive reminders about covered services, plan updates, or deadlines. These communications are handled with the same privacy protections and attention to regulatory detail as all our healthcare solutions, ensuring your compliance and your members’ trust.
4. Welcome Kits and Member Guides
Make a strong first impression with customized welcome kits that include healthcare ID cards, plan information, provider directories, and more. Kits are assembled and mailed from our secure facility, which is designed to meet the stringent standards required for PHI handling under HIPAA.
5. Booklets & Brochures
Provide essential plan and wellness information in a format that’s easy to understand. Whether you’re distributing benefit guides or preventative care booklets, we print and assemble materials with the care and compliance healthcare communications demand.
6. Direct Mail Campaigns
Drive better engagement and health outcomes with strategic, data-driven direct mail campaigns. Our secure environment and healthcare-specific experience allow you to confidently send personalized messages to segmented member groups — all while maintaining HIPAA compliance.
7. Kitting & Fulfillment
From single-card mailings to complex, multi-piece kits, we handle all aspects of kitting and fulfillment in our secure, monitored production facility. Our processes support high-volume, high-accuracy execution and are fully validated for the secure handling of sensitive healthcare data.
Our experienced healthcare communication team partners with clients to design, manage, and optimize print and mail programs from start to finish. We’ll help you streamline workflows, improve turnaround times, and ensure your communications not only look professional but meet the highest standards for security and compliance.
Let’s start a conversation.